We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All media files on all websites don't play.

  • 1 reply
  • 12 have this problem
  • 19 views
  • Last reply by philipp

nadinebeiruti
nadinebeiruti
more options

Whenever I click on a "play" button on either a video or audio file, absolutely nothing happens and the media file doesn't play. On Youtube, I get a message that says "An error has occured. Please try again later." This only happens on Firefox as media files work fine on IE or Chrome.

Whenever I click on a "play" button on either a video or audio file, absolutely nothing happens and the media file doesn't play. On Youtube, I get a message that says "An error has occured. Please try again later." This only happens on Firefox as media files work fine on IE or Chrome.

Chosen solution

hello nadine, this is likely a problem in connection with the recent update of adobe's flash plugin (chrome & ie are supplied with a different version of the plugin by adbobe), please refer to the following article for common solutions: Flash 11.3 doesn't load video in Firefox

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello nadine, this is likely a problem in connection with the recent update of adobe's flash plugin (chrome & ie are supplied with a different version of the plugin by adbobe), please refer to the following article for common solutions: Flash 11.3 doesn't load video in Firefox