Sync always fails on Aurora on Android, but set up works fine
I have had Aurora on my desktop for a long time, with Sync set up and working.
I recently got a new phone and decided to install Firefox for Android. I first installed Firefox Beta, but then decided to switch to Aurora (to match my desktop), after removing the beta and restarting the phone.
I am able to set up Sync successfully, but it never manages to actually perform an actual sync operation. It always says 'Sync is currently experiencing problems. It will be back shortly'. My desktop Aurora is unaffected.
Additionally, when I check my Sync account on the management site (account.services.mozilla.com), some of the options are broken: Clear your Sync data and Request a quota increase give me dinosaur-treadmill-escape errors with IDs like 7269f5afb481c69cfd5b3d66fc623401
Update: seems to have been solved via help in https://bugzilla.mozilla.org/show_bug.cgi?id=779190 :)
Modified by Kirkburn
Chosen solution
Kirkburn: I've passed on the errors for the account portal to the relevant folks.
Can you get a log from the device when you try to sync? (You can force a sync in Android's "Accounts & sync" settings window for your Sync account: Menu > Sync Now.)
Instructions are here: http://160.twinql.com/how-to-file-a-good-android-sync-bug
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Hi!
We found that having multiple Firefox installations in a mobile phone is causing issues.
I will suggest you to uninstall all the versions of Firefox in your phone and install a fresh Aurora on it. Try to set-up Firefox Sync and let me know what happens.
The engineering team is aware of the issue and it's working on a solution that should land soon.
I only have one copy of Firefox installed, Aurora.
I originally installed Beta, but removed it completely before installing Aurora. Sync failed with the Beta, which was part of the reason for switching to Aurora match my desktop set up (in case that helped).
I've set up and removed Sync accounts, and updated Aurora several times - but with no change in Sync's failures.
Today, I removed Aurora again, restarted the phone and reinstalled it. Set up Sync again. It *still* fails. Sync sets up fine, but the actual sync operation never successfully completes.
[Double post]
Modified by Kirkburn
Chosen Solution
Kirkburn: I've passed on the errors for the account portal to the relevant folks.
Can you get a log from the device when you try to sync? (You can force a sync in Android's "Accounts & sync" settings window for your Sync account: Menu > Sync Now.)
Instructions are here: http://160.twinql.com/how-to-file-a-good-android-sync-bug
Thanks. I have filed https://bugzilla.mozilla.org/show_bug.cgi?id=779190