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I am not able to access gmail. Error reading -The proxy server is refusing connections. Please help

  • 5 replies
  • 3 have this problem
  • 16 views
  • Last reply by sblancobb

robd
robd
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I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

Chosen solution

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

Read this answer in context 👍 4

All Replies (5)

philipp
philipp
  • Moderator
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Chosen Solution

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

robd
robd Question owner
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Thanks for quick response. Solution worked and gmail is now working

Modified by robd

sblancobb
sblancobb
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I'm using Firefox 17.1.0, but there isn't : "firefox > options > advanced > network > connection - settings..." . I attach an image (catalan language). With oldest Firefox, I could change proxy settings without any problem.

Why is not that configuration now?

Thank you, Sergi.

philipp
philipp
  • Moderator
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hello, i've tried it with a fresh copy of a catalan firefox & it's showing up as expected for me...

please try if it's the same when you launch firefox in safemode once (then it might be an issue with an extension hiding this setting) or else try a reset of firefox.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Refresh Firefox - reset add-ons and settings

Modified by philipp

sblancobb
sblancobb
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Thanks a lot! i've used : Reset Firefox – easily fix most problems and with a reset Firefox to its default state, now it appears as usual.

Thanks again, Sergi.