Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Screen says unable to access internet. when tried to browse.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I down loaded the firefox program. it opens correctly to the search page. when I try to browse the internet after typing in my search, the next screen that comes up says unable to connect to the internet. I can browse using windows explorer with no problems so I know I have an internet connection. I made sure the fire wall will allow the fire fox program. At this point I am at a lost. If it matters I am running the new windows 8 64 bit. If anyone has any suggestion please let me know.

I down loaded the firefox program. it opens correctly to the search page. when I try to browse the internet after typing in my search, the next screen that comes up says unable to connect to the internet. I can browse using windows explorer with no problems so I know I have an internet connection. I made sure the fire wall will allow the fire fox program. At this point I am at a lost. If it matters I am running the new windows 8 64 bit. If anyone has any suggestion please let me know.

Chosen solution

If that is the about:home page then that is a build-in page that doesn't need and use internet access.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

If that is the about:home page then that is a build-in page that doesn't need and use internet access.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: