please help???
why does a pop-up box tell me to cantact my administrator and i tried to right click and run as administrator but it still says the same thing... it will not let me in at all not as administrator or any other way
All Replies (10)
What does the box say exactly?
It says Failed to read configuration file. Please contact your system administrator. but I am the only user this is my computer and I do my own work on it so I have no clue what its talking about...can you help??
Check for the presence of a mozilla.cfg file in the Firefox program folder to initialize some prefs.
This also involves the presence of a .js (JScript) file, probably in "defaults\pref" folder, that specifies to read this mozilla.cfg file.
If you have .js files apart from the channel-prefs.js file, that sets app.update.channel, in the defaultspref folder then open this file in an editor like Notepad and please post its content. Also please post the content of the mozilla.cfg file.
If you have this mozilla.cfg file then best is to do a clean reinstall of Firefox and remove the Firefox program folder.
sorry those are all fine!!
Did you find a mozilla.cfg file in the Firefox program folder?
- (32 bit Windows) C:\Program Files\Mozilla Firefox\
- (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
Did you try a clean reinstall and made sure to delete the Firefox program folder?
it was only something on there labled prefs there was no Mozilla.cfg file
Just to be sure: this is not about the Firefox Profile Folder, but the program folder.
Can you attach a screenshot that shows the content of the Firefox program folder with details view?
- (32 bit Windows) C:\Program Files\Mozilla Firefox\
- (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
You can also check the content of the defaults\pref folder.
Modified by cor-el
this is in the Mozilla firefox folder
it wont let me upload the photo it just keeps loading and loading and loading
Did you make sure to use a compressed image type like PNG or JPG to save the screenshot like I posted above?
Also make sure that the file size isn't too large (i.e. below 1 MB)