Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

installing FF breaks Microsoft Application Virtualization Client with XULRunner error!

  • 2 replies
  • 9 have this problem
  • 11 views
  • Last reply by narc

narc
narc
more options

We have an important document management program (Java-based) at work. It runs by virtualization: "C:\Program Files (x86)\Microsoft Application Virtualization Client\sfttray.exe" /launch "Cosa 18.0.0.4752"

When I try to run the program after I install FF I get an XULRunner error: Error: Platform version '18.0' is not compatible with minVersion >= 19.0.2 maxVersion <=19.0.2. After that, the program doesn't launch at all. When I deinstall FF it works again. I have IE installed as standard browser.

I tried installing XULRunner 19.0.2. But being a rather noob, it doesn't seem to be installing as a program. And shouldn't it be part off FF already? I have the latest version of FF! OS is Win7 64b.

What to do? I think it is weird that the virtualization client is suddenly pointing to the FF install.

We have an important document management program (Java-based) at work. It runs by virtualization: "C:\Program Files (x86)\Microsoft Application Virtualization Client\sfttray.exe" /launch "Cosa 18.0.0.4752" When I try to run the program after I install FF I get an XULRunner error: Error: Platform version '18.0' is not compatible with minVersion >= 19.0.2 maxVersion <=19.0.2. After that, the program doesn't launch at all. When I deinstall FF it works again. I have IE installed as standard browser. I tried installing XULRunner 19.0.2. But being a rather noob, it doesn't seem to be installing as a program. And shouldn't it be part off FF already? I have the latest version of FF! OS is Win7 64b. What to do? I think it is weird that the virtualization client is suddenly pointing to the FF install.

Modified by narc

Chosen solution

I fixed the problem! On a colleagues computer I noticed the process firefox.exe. She didn't have FF installed. Apparently, the document management program is actually a fullscreen, browser-based package, using FF.

When I installed FF 19.0.2 it conflicted with the virtualisation, running version 18. I downgraded my FF install to 18.0. Now the document management program launches as a new tab, without errors.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.

Other security software may have similar features to prevent Firefox from updating files properly.

See also:

narc
narc Question owner
more options

Chosen Solution

I fixed the problem! On a colleagues computer I noticed the process firefox.exe. She didn't have FF installed. Apparently, the document management program is actually a fullscreen, browser-based package, using FF.

When I installed FF 19.0.2 it conflicted with the virtualisation, running version 18. I downgraded my FF install to 18.0. Now the document management program launches as a new tab, without errors.