Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error message [please wait while we access information from the server] logging in to WHS 2011. This just started in the last week or so.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

claudeporter42
claudeporter42
more options

error message [ please wait while we access information from the server....] I am running v20.0, this does not happen with v 17.0

error message [ please wait while we access information from the server....] I am running v20.0, this does not happen with v 17.0

All Replies (2)

user633449
user633449
more options

Have you tried using Firefox 20.0.1

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.