Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox not connecting, then after I close, it says firefox is already running

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

cjh
cjh
more options

Firefox will work fine for a few days, then I will click on a website and then it will not connect. I will then close out all firefox windows and then try to reopen a new firefox window. At this point, I will get an error message that says something like, "firefox not responding, already running, shut down firefox and restart." The only way to fix it is to restart the computer. I have this problem on 3 different computers. I have tried to do a "clean" reinstall of firefox and that did not help either. WHAT IS WRONG WITH FIREFOX!!!

Firefox will work fine for a few days, then I will click on a website and then it will not connect. I will then close out all firefox windows and then try to reopen a new firefox window. At this point, I will get an error message that says something like, "firefox not responding, already running, shut down firefox and restart." The only way to fix it is to restart the computer. I have this problem on 3 different computers. I have tried to do a "clean" reinstall of firefox and that did not help either. WHAT IS WRONG WITH FIREFOX!!!

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

See:

  • Make sure that Firefox closes properly and that there isn't a hanging Firefox or plugin-container process left in the Task Manager.
  • Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit") to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
  • Try to wait a bit longer (30 seconds) to give Firefox more time to close properly.