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when logging in to my Mindbody scheduling program, the characters I type in the username and password box appear in the address search bar above. can't log in

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ideato

wendysue
wendysue
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in other words I cannot log in to the site Mindbody, because when using Firefox when I start to type in my username the letters show up in the address bar above, and not in the username box. The same goes with the password box.

in other words I cannot log in to the site Mindbody, because when using Firefox when I start to type in my username the letters show up in the address bar above, and not in the username box. The same goes with the password box.

All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

ideato
ideato
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Hello wendysue, Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.