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Suddenly Firefox will no longer open .doc/.docx files automatically in MS Word Starter (like from email attachment).

  • 1 reply
  • 7 have this problem
  • 11 views
  • Last reply by Aman Routh

jenlani
jenlani
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When I click on an attachment and select "Open," it downloads as before, and the green arrow in the upper right corner flashes as before, showing that the download is complete. But it won't actually open the file in my MS Word starter software, which it used to do just a week ago. If I click on the green link that says "Downloads are complete" and open up the separate Library window, I can double-click on the file there and it will open, but this is an extra step that didn't used to be necessary.

In some basic troubleshooting, I've found it doesn't make a difference if MS Word Starter is already open and active or not. I've also found that files open normally in MS Word Starter when I download them through my Chrome browser instead, so it seems to be a Firefox issue.

When I click on an attachment and select "Open," it downloads as before, and the green arrow in the upper right corner flashes as before, showing that the download is complete. But it won't actually open the file in my MS Word starter software, which it used to do just a week ago. If I click on the green link that says "Downloads are complete" and open up the separate Library window, I can double-click on the file there and it will open, but this is an extra step that didn't used to be necessary. In some basic troubleshooting, I've found it doesn't make a difference if MS Word Starter is already open and active or not. I've also found that files open normally in MS Word Starter when I download them through my Chrome browser instead, so it seems to be a Firefox issue.

Chosen solution

Reset Firefox – easily fix most problems

The reset feature works by creating a new profile folder for you while saving your most important data.

To reset Firefox to its default state:

1. At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.


For more

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Aman Routh
Aman Routh
more options

Chosen Solution

Reset Firefox – easily fix most problems

The reset feature works by creating a new profile folder for you while saving your most important data.

To reset Firefox to its default state:

1. At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.


For more