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Firefox is frozen, will not open, and will not let me shut down iMac.

  • 2 replies
  • 8 have this problem
  • 52 views
  • Last reply by cor-el

TwinB419
TwinB419
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A couple of days ago, I installed Evernote. That made it so that my iMac would never shut down or go to sleep or restart because Evernote wanted to remain running all the time. Now Firefox has stopped responding. I cannot open Firefox, nor can I close it, nor can I shut down, restart, or log off of my iMac. I guess this might be related to Evernote, but I cannot find a way to uninstall Evernote. I do not know how to go into Safe Mode on the iMac. Two months ago, I upgraded the software to Mavericks and have had problems ever since. The only browser now working is Safari. I read that I should uninstall and reinstall Firefox, but do not see how, because I cannot open Firefox to get to Help on the Firefox toolbar. I see only the Safari toolbar. I cannot open Help and see Troubleshooting Information because I am not in Firefox, I am in Safari.

A couple of days ago, I installed Evernote. That made it so that my iMac would never shut down or go to sleep or restart because Evernote wanted to remain running all the time. Now Firefox has stopped responding. I cannot open Firefox, nor can I close it, nor can I shut down, restart, or log off of my iMac. I guess this might be related to Evernote, but I cannot find a way to uninstall Evernote. I do not know how to go into Safe Mode on the iMac. Two months ago, I upgraded the software to Mavericks and have had problems ever since. The only browser now working is Safari. I read that I should uninstall and reinstall Firefox, but do not see how, because I cannot open Firefox to get to Help on the Firefox toolbar. I see only the Safari toolbar. I cannot open Help and see Troubleshooting Information because I am not in Firefox, I am in Safari.

Chosen solution

Hi,
It sounds like you have several programs that are stuck (not responding). Here are Apple's instructions for "force quitting" applications that are not responding - http://support.apple.com/kb/HT3411

If you still can't shutdown your computer after trying that, you can press and hold the power button for several seconds and the computer will shut off.

It's likely that once you can shut the computer down and then restart it, that Evernote and Firefox and other programs will behave normally.

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All Replies (2)

Michael Verdi
Michael Verdi
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Chosen Solution

Hi,
It sounds like you have several programs that are stuck (not responding). Here are Apple's instructions for "force quitting" applications that are not responding - http://support.apple.com/kb/HT3411

If you still can't shutdown your computer after trying that, you can press and hold the power button for several seconds and the computer will shut off.

It's likely that once you can shut the computer down and then restart it, that Evernote and Firefox and other programs will behave normally.

cor-el
cor-el
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Starting up in Safe Mode: http://support.apple.com/kb/HT1455