Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can not load 2 specific sites. One is open to the public, the other is password protected

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Gene
Gene
more options

Since April 25 when Version 28 was installed, I have not been able to load 2 specific websites. One is a password protected one. That site, paz.flexmls.com after entering my login info loads the tab info but a blank screen. The login is done with a third party and they say that I have successfully logged in. Trying to reload the page (paz.flexmls.com) will bring the spinning wheel. The other site is a public site. http://www.paar.org This site just shows the tab info with the loading bar going halfway and the info at the bottom of the page rotates from contacting, waiting and transferring from www.paar.org and will never load. I have done numerous Spybot, Malwarebytes and AVG scans in administrator mode. I have uninstalled and reinstalled Firefox (now version 29) I have cleared the history, cache.... I have tried IE and Chrome and they will not load these pages either. Cleared history on both of them also. I have tried a system restore to a point before the problem. No help. I have also booted in safe mode with networking and was unsuccessful. It appears as if the version 28 update changed some setting on my computer that effected all three browsers. The night before the update (I am almost positive the update was the morning of the 25th) I was able to get on those sites. I can view the sites using my phone and tablet with the same internet connection (wifi).

Since April 25 when Version 28 was installed, I have not been able to load 2 specific websites. One is a password protected one. That site, paz.flexmls.com after entering my login info loads the tab info but a blank screen. The login is done with a third party and they say that I have successfully logged in. Trying to reload the page (paz.flexmls.com) will bring the spinning wheel. The other site is a public site. http://www.paar.org This site just shows the tab info with the loading bar going halfway and the info at the bottom of the page rotates from contacting, waiting and transferring from www.paar.org and will never load. I have done numerous Spybot, Malwarebytes and AVG scans in administrator mode. I have uninstalled and reinstalled Firefox (now version 29) I have cleared the history, cache.... I have tried IE and Chrome and they will not load these pages either. Cleared history on both of them also. I have tried a system restore to a point before the problem. No help. I have also booted in safe mode with networking and was unsuccessful. It appears as if the version 28 update changed some setting on my computer that effected all three browsers. The night before the update (I am almost positive the update was the morning of the 25th) I was able to get on those sites. I can view the sites using my phone and tablet with the same internet connection (wifi).

All Replies (4)

Ibai
Ibai
  • Administrador
more options

Hi,

I'm sorry to read that you are having issues with those sites. They work for me so the sites are up and running. From your description, it looks like the problem is not with the browser (as it also happens with IE and Chrome) but with your firewall (AVG as you mention) or perhaps your Internet provider.

Just to confirm, try to clean your cache and cookies by following this instructions:

How to clear the Firefox cache

If that doesn't work, try Firefox in Safe Mode to see if that allows you to access the site: Diagnose Firefox issues using Troubleshoot Mode . If that helps, you may benefit from Resetting Firefox by following these simple instructions: Refresh Firefox - reset add-ons and settings

If this doesn't solve the issue I'll try to uninstall all the Spybot and malware detectors and try again.

I hope this helps. Ibai

Gene
Gene Question owner
more options

I have cleared the cache and all history. I tried using Firefox in safe mode and I have uninstalled AVG Free 2014, Malwarebytes and Spybot 2.2, all using the proprietary uninstall programs. Same results. The paz.flexmls.com site stops loading after the tab has the site info and all I get is a blank page. (Same as before) The www.paar.org site just keeps trying to load and show progress on the tab bar but after 30 minutes, it is still trying. I am a Realtor in Prescott and this is my MLS site. I can not work without it. I just tried IE and Chrome. Same results.

Gene
Gene Question owner
more options

I also turned Windows Firewall off. Same results. I have no antivirus, antispyware or antimalware software on my computer and I still get a blank screen when loading the paz.flexmls.com site. I am securely logging in and get a notification that the info is unencrypted (normal security warning that I always get) and then the info on the tab loads but the rest of the page is blank.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: