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Since april 30th, cant open the browser, tried to reinstall, it doesn't install at all

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

DavidDeb
DavidDeb
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hello, using Windows XP nothing happen when I start firefox, I get an update box that does load/not responding I tried to uninstall and reinstall, it won't install at all started April 30th

hello, using Windows XP nothing happen when I start firefox, I get an update box that does load/not responding I tried to uninstall and reinstall, it won't install at all started April 30th

All Replies (3)

Moses
Moses
  • Moderator
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  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Karthic Keyan
Karthic Keyan
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Hello :)

Please tell me what Errors did u get while trying to install Mozilla Firefox Browser on your computer.?

In the Meanwhile, Try Downloading the Older Version of the Firefox Browser, and then try Update through the Browser itself.

And I clearly declare that there is no end-of-support issued by firefox for the XP users.!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: