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I have a new laptop and each time i try to download mozilla firefox (from mozila.org) I get mysearchdial too - have installed and removed twice - download infec

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  • Last reply by GTML1

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I have a new laptop and each time I download mozilla firefox (from mozila.org), I get mysearchdial along with it. I have installed and removed it twice . When mozilla is removed again, mysearchdial seems to disappear, so I am assuming that the download is infected. I am reluctant to try again in case mysearchdial gets a hold on other programmes on my computer - but I would prefer to use mozilla firefox.

I have a new laptop and each time I download mozilla firefox (from mozila.org), I get mysearchdial along with it. I have installed and removed it twice . When mozilla is removed again, mysearchdial seems to disappear, so I am assuming that the download is infected. I am reluctant to try again in case mysearchdial gets a hold on other programmes on my computer - but I would prefer to use mozilla firefox.

Chosen solution

Hello,

can you please try downloading from this site

https://www.mozilla.org/en-US/firefox/all/

also see: How to install Firefox on Windows


Moreover before installing a fresh copy please perform malware scan

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

  • Malwarebytes' Anti-Malware:

http://www.malwarebytes.org/mbam.php

  • AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

  • SuperAntispyware:

http://www.superantispyware.com/

  • Microsoft Safety Scanner:

http://www.microsoft.com/security/scanner/en-us/default.aspx

  • Windows Defender: Home Page:

http://www.microsoft.com/windows/products/winfamily/defender/default.mspx

  • Spybot Search & Destroy:

http://www.safer-networking.org/en/index.html

  • Kasperky Free Security Scan:

http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

  • Anti-rootkit utility TDSSKiller:

http://support.kaspersky.com/5350?el=88446


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Chosen Solution

Hello,

can you please try downloading from this site

https://www.mozilla.org/en-US/firefox/all/

also see: How to install Firefox on Windows


Moreover before installing a fresh copy please perform malware scan

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

  • Malwarebytes' Anti-Malware:

http://www.malwarebytes.org/mbam.php

  • AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

  • SuperAntispyware:

http://www.superantispyware.com/

  • Microsoft Safety Scanner:

http://www.microsoft.com/security/scanner/en-us/default.aspx

  • Windows Defender: Home Page:

http://www.microsoft.com/windows/products/winfamily/defender/default.mspx

  • Spybot Search & Destroy:

http://www.safer-networking.org/en/index.html

  • Kasperky Free Security Scan:

http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

  • Anti-rootkit utility TDSSKiller:

http://support.kaspersky.com/5350?el=88446


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Hello Aman,

I followed your instructions and was able to scan with the first five sites. The first site that you gave picked up mysearchdial references and eliminated them and I did not see any reference to problems identified on the other scans that I did from the other sites. Site six was not available when I tried it and the remaining sites were a bit confusing for me. I downloaded the site from your link and this seems to have worked.

Thank you so very much for your help.

G