Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I m trying to order microsoft software on thheir webiste and I cannot asdd the software to the cart

  • 1 svar
  • 3 har dette problem
  • 4 visninger
  • Seneste svar af cor-el

sryerson
sryerson
more options

I want to purchase microsoft office via a link sent to me from microsoft because of our corporate relationship. After clicking the link, I am brought t a microsoft page giving me the option to add my purchase to my cart by clicking on it. When i do this, nothing happens and cart remains empty.

I want to purchase microsoft office via a link sent to me from microsoft because of our corporate relationship. After clicking the link, I am brought t a microsoft page giving me the option to add my purchase to my cart by clicking on it. When i do this, nothing happens and cart remains empty.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A cart usually works with cookies, so make sure that you aren't blocking cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window