Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

When I attempt to play anything in Netflix, all I see is a gray screen.

  • 2 Antworten
  • 59 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von SamField

SamField
SamField
more options

There is nothing to click and no error messages.

Here are the steps I have already taken that have not fixed the problem:

It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing.

This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox.

I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

There is nothing to click and no error messages. Here are the steps I have already taken that have not fixed the problem: It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing. This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox. I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

Alle Antworten (2)

diego.51
diego.51
more options

Hello good evening, some error code shown on screen?

SamField
SamField Fragesteller
more options

"There is nothing to click and no error messages."

I answered this in the original post. No, there are no error messages.