Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Place this in your bookmarks toolbar; about:about

Please follow these instructions. If you have any questions, please ask.

• 1

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

• 2

Uninstall Firefox from your computer {web link}

After, reboot the computer. Then run the full installer.

Sorry for the delay Ryan. Here's the output of "about:support"

Application Basics

Name: Firefox Version: 33.1.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Calomel SSL Validation Version: 0.72 Enabled: true ID: calomelsslvalidation@calomel.org

Name: NoScript Version: 2.6.9.4 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: SSL Version Control Version: 0.3 Enabled: true ID: jid1-ZM3BerwS6FsQAg@jetpack

Graphics

Device ID: 0x 46 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: 0x8086 WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: quartz AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407 browser.startup.homepage: https://www.startpage.com browser.startup.homepage_override.buildID: 20141113143407 browser.startup.homepage_override.mstone: 33.1.1 dom.mozApps.used: true extensions.lastAppVersion: 33.1.1 media.gmp-gmpopenh264.lastUpdate: 1415141195 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1416866126 network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1416747413 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.default browser: 1 plugin.state.flash: 1 plugin.state.java: 0 plugin.state.picasa: 1 print.print_bgcolor: true print.print_bgimages: true print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 1515870810 print.print_evenpages: true print.print_headerright: print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 1515870810 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 57 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.require: true security.tls.version.min: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1415736298

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

Thanks for your help,

I have tried "about:about" and I'm presented with a list of options. I then clicked through on "about:" and was shown a page showing the current version (similar to the conventional About Firefox window) however there is no option to force an update check.

FredMcD, I have previously removed firefox and its associated library entries from my machine before re-downloading the latest release. The problem still persisted after re-installation. Any ideas?

Thanks,

To actually answer the question about the Help menu on Mac OSX.

for reading as Bugzilla is not a discussion forum. Bug 215893 - Help / About menu item needs to be hidden on the Mac

On Mac it is "Firefox > About Mozilla Firefox"

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

• Firefox 33.1.1: https://www.mozilla.org/en-US/firefox/all/

• Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
• Install the new version that you have downloaded
• https://support.mozilla.org/kb/Installing+Firefox+on+Mac

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

• http://kb.mozillazine.org/Profile_folder_-_Firefox