Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure. If it still crashes please report back. Also is this happening on start up?

I updated the plugins, but still get crashes; not on Firefox startup, but after clicking on some websites. Also, some of the plugins have a "research" button next to them.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: . Click on it.
3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I have Reset Firefox, updated all plug ins and graphics drivers, and also disabled Hardware Acceleration....and it still crashes on (some) websites (but NOT on startup).

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Please post all of your crash reports for the last few days.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-7ea0a62b-c522-404e-8a4c-c68692141230 12/29/2014 7:57 PM bp-82a58190-62e6-4e65-8630-6e17d2141229 12/29/2014 10:50 AM bp-72d74c50-b59c-437c-8f97-304f02141214 12/14/2014 12:46 PM 2bdd2e3c-b831-44a4-b2f1-4ee2db6f31c5 12/4/2014 8:57 AM

bp-72d74c50-b59c-437c-8f97-304f02141214

The crash report flagged these programs;

GoogleDesktopNetwork3.dll

IPSLdr32.dll = Symantec Intrusion Detection

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Uninstalled Google Desktop Search and the problem seems to have gone away.

THanks for your help.