Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox crashes at startup

  • 2 Antworten
  • 2 haben dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von philipp

theloniusff
theloniusff
more options

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous versions. Only starts in safe mode, refresh does not work. After quitting FF will not restart again. Uninstalling and downloading new copy from Mozilla results in crash. Per the clean install instructions, after uninstalling from control panel, unable to locate the installation folder to delete it. Running Win7 home premium 32-bit. Troubleshooting information was copied by opening previous version. Please help!

Crash ID: bp-9637fa0a-a1ad-40c3-ab20-1e62a2150401

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous versions. Only starts in safe mode, refresh does not work. After quitting FF will not restart again. Uninstalling and downloading new copy from Mozilla results in crash. Per the clean install instructions, after uninstalling from control panel, unable to locate the installation folder to delete it. Running Win7 home premium 32-bit. Troubleshooting information was copied by opening previous version. Please help! Crash ID: bp-9637fa0a-a1ad-40c3-ab20-1e62a2150401

Ausgewählte Lösung

hello theloniusff, this is a crash caused by stardock's windowsblinds software, that you probably have running on the system as well... mozilla's developers are currently looking into that issue. in case you want to redownload firefox 36 for the moment you can do so at https://download.mozilla.org/?product=firefox-36.0-SSL&os=win

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

philipp
philipp
  • Moderator
more options

Ausgewählte Lösung

hello theloniusff, this is a crash caused by stardock's windowsblinds software, that you probably have running on the system as well... mozilla's developers are currently looking into that issue. in case you want to redownload firefox 36 for the moment you can do so at https://download.mozilla.org/?product=firefox-36.0-SSL&os=win

philipp
philipp
  • Moderator
more options

just to update you: firefox 37.0.1 has been released to address this crashing problem at startup so you could try updating again.