Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

I have been unsuccessfully trying to update the latest version for months please help

ronkfirefox
ronkfirefox
more options

I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

Alle Antworten (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Ron, Mozilla doesn't have staff to provide phone support, sorry.

If updating doesn't work, you might be able to update by trashing your current Firefox application and downloading the new one. However, as a Windows user, I probably should just refer you to the help article: How to download and install Firefox on Mac (I think for a failed upgrade you get referred back to that article).

Let's start by downloading the new one. You can get the full Firefox 38.0.5 from this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/