Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

This is what comes up.

Normally, when a plugin is needed, the system tells you what it is.

Please provide a public link to this or another web page.

What code does it show in the Inspector if you right-click this area?

Right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) with this element selected.

• https://developer.mozilla.org/Tools/Page_Inspector

Hi Jessica, to follow up on cor-el's question, usually a plugin is used for one of these tags:

• <object>
• <embed>
• <iframe> (if it is a framed PDF, for example)

As you hover over sections of the HTML code in the Inspector, a blue highlight should appear on the corresponding part of the page. Can you find one of those usual tags that seems to be associated with the missing plugin? If so, you can right-click the tag and "Copy Outer HTML" and paste that here. Usually it will contain a "type" or other indication that Firefox uses to discover the needed plugin.

You can remove the starting < or replace it with &lt; to prevent the forum from thinking you want us to see that object/embed/iframe. (Or if necessary, a moderator can fix your post after you post it.)