Drop down menus do not work
On websites, particularly my own blogspot website (www.blackdesertcharacters.eu), drop down menus disappear when you move the mouse down to click on a link. This is also an issue for other users as I have had them test this issue on their own PCs. You can access the menu if you scroll down while you see the menu, then the mouse will enter the menu without closing, but obviously this is not an ideal solution and I do not want my users to have to workaround this way just to simply access a drop down menu. The menus work 100% fine on Chrome and IE.
I have tried (and none of these worked): - Starting Firefox in Safe Mode - Disabling hardware acceleration and restarting Firefox - Reinstalling Firefox - Resetting Firefox to default settings
Please advise on this issue as it is driving away Firefox website traffic to my website.
Ausgewählte Lösung
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.
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The bug happens on that website when the window width is greater than about 1200 pixels. Firefox versions going back at least to 14.0.1 behave the same way there. The menus are also bad when the window is very narrow.
The seller of the template should be able to update it to work with Firefox, even if there is an unknown bug in Firefox. I suspect that there just wasn't much testing done on Firefox.
I experimented a little and found an ugly fix that I think would work for the wide-window bug. In the .xml template file, change from:
nav ul { margin: 0; padding: 0; }
to:
nav ul { margin: 0; padding: .7em 0 0 0; }
(I'm not a Mozilla person or a programmer.)
Wa2011f said
The bug happens on that website when the window width is greater than about 1200 pixels. Firefox versions going back at least to 14.0.1 behave the same way there. The menus are also bad when the window is very narrow. The seller of the template should be able to update it to work with Firefox, even if there is an unknown bug in Firefox. I suspect that there just wasn't much testing done on Firefox. I experimented a little and found an ugly fix that I think would work for the wide-window bug. In the .xml template file, change from: nav ul { margin: 0; padding: 0; } to: nav ul { margin: 0; padding: .7em 0 0 0; } (I'm not a Mozilla person or a programmer.)
Thank you I edited the padding as you suggested and this fixed the issue.
Ausgewählte Lösung
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.