Your System Details shows you have the current player. If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

You can find the latest Flash player versions for Firefox on this page: *https://www.adobe.com/products/flashplayer/distribution3.html *https://get.adobe.com/flashplayer/otherversions/ You can check the Shockwave Flash plugin here: *http://www.adobe.com/software/flash/about/