Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Missing radio buttons - ok in safari and Chrome. Is this a firefox isuue or the site with the missing buttons.

Hilgy
Hilgy
more options

The web site is asking to indicate via radio buttons where to send a pin number. There are not radio buttons. These buttons appear and work in Safari and Chrome. Is this a firefox isuue or the site with the missing buttons. I am on a iMac running ver 10.11.6

Thanks Hilgy

The web site is asking to indicate via radio buttons where to send a pin number. There are not radio buttons. These buttons appear and work in Safari and Chrome. Is this a firefox isuue or the site with the missing buttons. I am on a iMac running ver 10.11.6 Thanks Hilgy

Alle Antworten (4)

the-edmeister
the-edmeister
  • Moderator
more options

URL is?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. Sorry, on Mac, you hold down the option/alt key instead of the Shift key.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Geändert am von jscher2000 - Support Volunteer

Hilgy
Hilgy Fragesteller
more options

That worked. Is there a way I can tell which add is causing the problem?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Hilgy, three of your extensions can block web page content, so you could start with seeing whether those allow you to make a site-specific exception: Adblock Plus, Disconnect, Google Disconnect.