Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Html5 video choppy

  • 11 Antworten
  • 3 haben dieses Problem
  • 5 Aufrufe
  • Letzte Antwort von rongtw

more options

Hi i have FF 55.0.3 win10 , 6gig ASUS 1060 GFX card , internet connection is Fibre 80/20 . Problem i have is especially on BBC web page and BBC iplayer HTML5 video all are Pixelated ? and unwatchable i have to use Chrome to stream on iplayer :( But pages that still use Flash run OK ? Flash is set to ask before run.

Ps Yes i have done a refresh , and run without add ons and have none running

Hi i have FF 55.0.3 win10 , 6gig ASUS 1060 GFX card , internet connection is Fibre 80/20 . Problem i have is especially on BBC web page and BBC iplayer HTML5 video all are Pixelated ? and unwatchable i have to use Chrome to stream on iplayer :( But pages that still use Flash run OK ? Flash is set to ask before run. Ps Yes i have done a refresh , and run without add ons and have none running

Geändert am von rongtw

Alle Antworten (11)

more options

Hi   !

You could try and opt out of the HTML5 Player and use Flash   (set it to 'Allow' on that website).

more options

Hi , yup tried that one still same :( Videos only play correctly on non HTML5 sites

more options

Bummer   !

Would yyou go to this test page, to see if HTML5 is checked  :

https://www.youtube.com/html5

Also :   if you have adBlock Plus 2.9 installed :   it has been reported to cause problems   ........

It's advised to disable/remove adBlock Plus and use uBlock Origin instead :

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

But your problem may not be related, though   (just a stab in the dark).

more options

Thanks @happy112 :) Yes HTML5 is suported and used where possible , it says as for adblock , i have aready done that and am using adblock origin Forcing BBC to use flash player it still not playing correctly ?

But the BBC plays 100% in Chrome

more options

Another stab in the dark : Have you allowed cookies for the BBC sites  ?

3-bar menu => click the 'i' in a circle (left side of the address bar),   then click on the little black arrow. Click => More Information => Permissions and scroll down to 'Set Cookies'

more options

One more thing to try :

3-bar menu => Options => Privacy

Under 'History' => 'clear your recent history'

Check 'Cache' only   !

Time range to clear :   'Everything'

Also see :   https://www.bbc.co.uk/iplayer/help/clear_cache

more options

Happy 112 :) yes done that one now No improvement

more options

rongtw said

Happy 112 :) yes done that one now No improvement

Only one thing I can think of now :

If you have any security or anti-virus software installed, would you disable it and see if that makes a difference  ?

more options

I have MS defender and Malwarebytes , neither on auto scan . On demand scan only

more options

You have done just about everything one could think of and quite frankly : I'm running all out of ideas .......

How about this :

https://www.bbc.co.uk/iplayer/help/troubleshooting/web/webchat

more options

Hi , just for clarity this is now fixed :) with Firefox 54