Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

After Login the Saved Logins are Not Sync

  • 1 Antwort
  • 1 hat dieses Problem
  • 5 Aufrufe
  • Letzte Antwort von user1378671

more options

My Firefox account was in working from 2015, yesterday i was changed my window from windows 7 (32 bit) to windows 10 (64 Bit) when i login in Firefox for sync it can't sync anything only yesterday logins that are saved is sync reset all are not sync.

Please solve this problem

My Firefox account was in working from 2015, yesterday i was changed my window from windows 7 (32 bit) to windows 10 (64 Bit) when i login in Firefox for sync it can't sync anything only yesterday logins that are saved is sync reset all are not sync. Please solve this problem

Alle Antworten (1)

more options

Were you using Sync with a 2nd device? If so, your data should still be on that device and Sync should be able to get it from there.

But if you used Sync with one solitary device and then installed a new operating system on that device; and then expected to use Sync to "recover" you data and that didn't work your data may be gone. Many users who have attempted to use Sync in that unapproved manner lost their data when they changed their Firefox Account password before their data was re-Sync'd back to that device. The password that was being used when the data was sent to the Sync server is the "key" that is needed to decrypt that data, a different "key" won't work. So when the account password is reset the Sync server clears any data that is sitting there.