Why do I get "503 Service Unavailable" when the cloud service status is green?
On my devices I have lot of trouble syncing Firefox account. This was something that I've used for many years, but in the past month, so devices would not sync while others would, and then it would work again on a device but stop on another one, and then break again...
I have Firefox on several Linux workstations and laptop, I have one Firefox on my Windows laptop at work and one Firefox on my iOS device. It has always worked pretty nicely between all of them, but only in the past 3-4 weeks it has been a very rough road.
Today, I'm unable to sync at least one of my Linux workstation (last sync was 5 days ago although I've used this workstation almost everyday once) and also on my iOS device (last sync was yesterday morning, but it was working only for a couple of day after also close to a week without working).
However the Cloud Service Status from Mozilla show all green with no recent events: https://status.services.mozilla.com/
I've checked the logs on my workstation, Firefox Sync shows lots of 503 errors:
1525551566126 Sync.Collection DEBUG POST Length: 274533 1525551567574 Sync.Collection DEBUG POST fail 503 https://sync-577-us-west-2.sync.services.mozilla.com/1.5/*********/storage/tabs?batch=true&commit=true 1525551567574 Sync.Collection WARN POST request to https://sync-577-us-west-2.sync.services.mozilla.com/1.5/********/storage/tabs?batch=true&commit=true failed with status 503 1525551567576 Sync.Engine.Tabs DEBUG Uploading records failed: <title>503 Service Unavailable</title> <center>
503 Service Cloudy: Try again later.
</center>1525551567580 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1525551567580 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.serverMaintenance 1525551567580 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed
Alle Antworten (2)
Hi, there is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate./s . anything change in the security you use ? Have you one of these or changed to one of them ? If have them please check their community forums to see if others have the issue please.
Have you uninstalled reinstalled, formatted or refreshed, created a new Profile ?
Hi and thank you very much @Pkshadow!
My Windows work laptop is the only one having a so-called security software suite. I was out of office the last 2 weeks, and checking this morning it successfully synced. In addition, I never yet experienced the problem on it.
On my iPhone and Linux workstations/laptop, I do not have an antivirus or other similar tools installed. And that's where I had most troubles.
I upgrade/update my systems regularly so I did upgrade to Ubuntu 18.04 (I was running 17.10 before that) about 3-4 weeks ago. However I do not remember any recent iOS update. On the OS level, I did not change security settings recently either. I usually keep my Firefox up-to-date (sometimes a couple of days after it is published), so there has been a few small updates in the past 3-4 weeks. On my Linux workstation, I have recently changed a Firefox privacy setting "first-party isolation" (see here https://www.ghacks.net/2017/11/22/how-to-enable-first-party-isolation-in-firefox/). But I doubt this change is the reasons for my troubles, because I activated it about 2 weeks ago and started having problems before this change. In addition, on my Linux laptop and iOS device (I do not think this is possible on Firefox for iOS), I did not yet activated this feature.
I've checked the community forum, also googled before I asked the question here. I did not find any similar issue and context.
I've refreshed my Firefox profile on one Linux box, but it did not help. I haven't tried uninstalling/reinstalling Firefox but I doubt to will solve the problem as I have the issue on both iOS and Linux (2 different code bases), I do not think it is related to my LAN, as when the sync is not working on my iPhone, switching off WiFi and using Data (LTE) instead does not fix the problem, even after force stopping the Firefox App and restarting it. But I could try to change the DNS resolver on my LAN and see if it improves, I'm currently using 1.1.1.1 and 9.9.9.9, I will switch back temporarily to my ISP DNS caching server.
I would like to avoid the effort to create a new profile if possible.