Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

I think I have an account with Firefox. How do I access it and not loose all my history?

more options

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history?

Thanks, Dorlene

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history? Thanks, Dorlene

Alle Antworten (1)

more options

Hi Dorlene, if you don't know the password for your Firefox Account -- used for the Sync service -- then that data is not accessible to you. It's not accessible to Mozilla or anyone who doesn't have the password.

Do you still have your history in your currently running Firefox? You shouldn't lose the history you see in Firefox when you reset your Firefox Account password, just the encrypted data Sync previously stored on Mozilla's servers. However, to be safe, make a backup of your data first.