Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Sync not recognizing saved password

  • 2 Antworten
  • 1 hat dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von sewmagic

sewmagic
sewmagic
more options

Trying to access Sync. Firefox does not recognize password it saved, even though Sync is working. There is no Master Password set. The same password is saved on other devices (laptop, Android tablet, Android phone). Without being able to login, cannot change password, etc. I really don't want to lose my roughly 300 log-ins.

Any ideas?

Trying to access Sync. Firefox does not recognize password it saved, even though Sync is working. There is no Master Password set. The same password is saved on other devices (laptop, Android tablet, Android phone). Without being able to login, cannot change password, etc. I really don't want to lose my roughly 300 log-ins. Any ideas?

Ausgewählte Lösung

If you are synced on multiple devices, you won't lose your logins, even if you reset your password for your Firefox Account. When your reset your Firefox Account password the sync data stored on the sync servers will get erased, but you can just log back into a device that has all of those logins and passwords on it and press the Sync Now button to send that data back to the Firefox Sync servers.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (2)

Wesley Branton
Wesley Branton
more options

Ausgewählte Lösung

If you are synced on multiple devices, you won't lose your logins, even if you reset your password for your Firefox Account. When your reset your Firefox Account password the sync data stored on the sync servers will get erased, but you can just log back into a device that has all of those logins and passwords on it and press the Sync Now button to send that data back to the Firefox Sync servers.

sewmagic
sewmagic Fragesteller
more options

Thank you! Part of my problem was no longer having access to what had been the primary email address associated with the account.

I found out we can now change the primary email address. I added a secondary email, made that one primary, did a password reset on the new primary, and deleted the old address.

And I still have all my log-ins! (YAY!!)