Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

FireFox won't launch on Mac after receiving a virus alert

  • 2 Antworten
  • 1 hat dieses Problem
  • 7 Aufrufe
  • Letzte Antwort von cor-el

bdburnett130
bdburnett130
more options

I received an alert about a virus from Firefox. This would have been on Sunday 7/4. I figured it was some sort of a scam and don't remember what exactly I clicked, but it was something to the affect that I did not want it to do whatever it was that it wanted to remove the virus. I uninstalled FireFox and have tried reinstalling it numerous times and it will not launch/open at all, it will "bounce" once and sit in the dock. I have a MacBook running iOS Big Sur. Any help provided needs to be very specific in steps and instructions so I may understand what I need to do to rectify the situation. I need my FireFox back.

I received an alert about a virus from Firefox. This would have been on Sunday 7/4. I figured it was some sort of a scam and don't remember what exactly I clicked, but it was something to the affect that I did not want it to do whatever it was that it wanted to remove the virus. I uninstalled FireFox and have tried reinstalling it numerous times and it will not launch/open at all, it will "bounce" once and sit in the dock. I have a MacBook running iOS Big Sur. Any help provided needs to be very specific in steps and instructions so I may understand what I need to do to rectify the situation. I need my FireFox back.

Alle Antworten (2)

FredMcD
FredMcD
more options

First, let's check your system.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you should never click a button in such a scam alert, but simply close the tab or kill the Firefox application and not restore the offending tab on the next start.