Fresh install crash on startup
Firefox started crashing immediately after launching it, every time, making it unuseable.
I've completely nuked it: uninstalled, removed the lingering data in %appdata%, freshly redownloaded and installed. Computer rebooted. A completely clean slate. It keeps crashing.
In Troubleshooting Information you can find the crash report.
Device info: Model: Acer Nitro 5 AN517-41 OS: Windows 11 Home 22H2 - Build 22621.963 CPU: AMD Ryzen 7 5800H with Radeon Graphics GPU: NVidia RTX 3070 Laptop RAM: 16gb
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AdapterDeviceID: 0x1638 AdapterDriverVersion: 27.20.14032.13003 AdapterSubsysID: 151f1025 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:108.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,bing%40search.mozilla.org:1.4,amazon%40search.mozilla.org:1.10,ddg%40search.mozilla.org:1.2,ebay%40search.mozilla.org:1.4 AvailablePageFile: 12773990400 AvailablePhysicalMemory: 11954298880 AvailableVirtualMemory: 138522640326656 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221215175817 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1671725024 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1671724554 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","ondemandconnroutehelper.dll","Windows.Security.Integrity.dll","linkinfo.dll","ktmw32.dll","dataexchange.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.FileExplorer.dll","Windows.UI.Immersive.dll","explorerframe.dll","twinapi.dll","Windows.UI.dll","dbgcore.dll","nlansp_c.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","webauthn.dll","wininet.dll","iertutil.dll","srvcli.dll","oleacc.dll","comctl32.dll","GdiPlus.dll","RstrtMgr.dll","Bcp47Langs.dll","rasadhlp.dll","textinputframework.dll","AudioSes.dll","urlmon.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","npmproxy.dll","Windows.System.Launcher.dll","FWPUCLNT.DLL","windows.staterepositorycore.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","version.dll","CoreUIComponents.dll","winmm.dll","wsock32.dll","wshbth.dll","avrt.dll","directxdatabasehelper.dll","mscms.dll","netprofm.dll","propsys.dll","msvcp110_win.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","devobj.dll","cfgmgr32.dll","winsta.dll","profapi.dll","ucrtbase.dll","msvcp_win.dll","crypt32.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","ole32.dll","shlwapi.dll","ws2_32.dll","oleaut32.dll","sechost.dll","msctf.dll","kernel32.dll","msvcrt.dll","SHCore.dll","rpcrt4.dll","gdi32.dll","user32.dll","imm32.dll","combase.dll","setupapi.dll","comdlg32.dll","nsi.dll","advapi32.dll","shell32.dll","clbcatq.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x249d, AdapterSubsysID2: 151f1025, AdapterDriverVersion2: 31.0.15.2686DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17 StartupCrash: 0 StartupTime: 1671725024 SubmittedFrom: Client SystemMemoryUsePercentage: 27 TelemetryEnvironment: 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Throttleable: 1 TotalPageFile: 19574878208 TotalPhysicalMemory: 16487870464 TotalVirtualMemory: 14073748822425
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Paul said [...] Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window. Open the most recent 5 files with a text editor and copy the IDs. Paste each ID with bp- into the reply window on the forums.
I can't find a “submitted” folder. Yes I have sent a number of crash reports to Mozilla from the crash window: the prompt noted that the crash reports were sent successfully.
Please take a look at the attached image.
I imagine that the files in the pending and events folders might also be crash report dumps, although they aren't as many as the volume of reports I generated and sent.
Those don't seem to contain anything with bp- however I'll send the contents of one of those files just in case.
This is 78ece281-2457-47f8-888b-4360b566389f.extra in pending (the .dmp is the encoded dump right? I can't read it) https://pastebin.com/d0Zxt4Tq