Firefox does not auto adjust to VPN on the fly.
At my company, we use a third party vpn application. Every time the vpn connects, firefox fails to load any public internet pages. I can only load pages within the vpn.
The workaround has been to fully restart firefox each and every time for it to correctly map vpn + public internet pages into it's routing.
This has been a major inconvenience and I am having to use other browsers, which I dislike.
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Did you also follow these instructions.
https://support.mozilla.org/en-US/kb/connection-settings-firefox