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Thunderbird email login missing

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chasfm11
chasfm11
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I have been using Thunderbird for more than a decade. I have two email addresses at verizon.net. Suddenly this week one of them stopped working an an message asking for my password appears dozens of times. AOL now manages the verizon.net email server. I can login using my password to the host email for that email account so I know that a password associated with that account. But I suspect the problem is a different password and I don't know how to fix it.

If I go to Tools/setting in Thunderbird, there is button labeled "Saved Passwords.

For the working email account, there are two records. For the failing email account, there is only one record. the one that is missing is "mailbox://pop.verizon.net" I suspect that is the problem.

Any ideas about whether my analysis is correct and, if so what to do about it?

Thanks

I have been using Thunderbird for more than a decade. I have two email addresses at verizon.net. Suddenly this week one of them stopped working an an message asking for my password appears dozens of times. AOL now manages the verizon.net email server. I can login using my password to the host email for that email account so I know that a password associated with that account. But I suspect the problem is a different password and I don't know how to fix it. If I go to Tools/setting in Thunderbird, there is button labeled "Saved Passwords. For the working email account, there are two records. For the failing email account, there is only one record. the one that is missing is "mailbox://pop.verizon.net" I suspect that is the problem. Any ideas about whether my analysis is correct and, if so what to do about it? Thanks

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Matt
Matt
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I think you may be better server to check your account settings that something has not happened that the settings are no longer set to require a password.

Having said that, Thunderbird does remove passwords from the password manager after they fail repeatedly to work, despite the issue usually being an antivirus failing to work correctly and nothing at all to do with Thunderbird or the mail server.

These POP accounts for verizon have been problematic for a long time, mainly because no one providing them really wants to be all that helpful about what you have to do to make them work. I am guessing here that you need an APP password created on the AOL site to access your pop mail in Thunderbird rather than your generic AOL password. See https://help.aol.com/articles/Create-and-manage-app-password

I got the idea of an app password from this Outlook support topic. https://answers.microsoft.com/en-us/outlook_com/forum/all/password-issues-with-popverizonnet/7c3956fc-d2e3-469b-b668-da0980999167

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