Hilfe durchsuchen

Noah_SUMO arbeitet gerade an diesem Problem. Antworten | Andere Fragen anzeigen, die Aufmerksamkeit benötigen.

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Unable to login to Synchrony Bank on Firefox 130.0.1 on Linux

  • 1 Antwort
  • 0 haben dieses Problem
  • Letzte Antwort von NoahSUMO

more options

This topic appears to show up a few times, but none of the solutions work for me (e.g. they were using A/V or "it just worked"). The error I get is also different.

This a pretty fresh install (migrating from Chrome so I'm currently re-logging into all my sites to ensure I can access everything I need.. and going through MFA hell heheheheh).

Everything is mostly fine, except for Synchrony Bank.

I go to login at https://auth.synchronybank.com/account/login, enter _any_ username or password (doesn't matter if I enter the right details or the wrong ones), and as soon as I click "sign in" I get an error page

Looking in developer console, the error reason given is NS_ERROR_NET_INTERRUPT while trying to POST to auth.synchronybank.com. Every so often I get PR_IO_TIMEOUT_ERROR but over 90% of the time it's NET_INTERRUPT.

This occurs also in private browsing and also in safe mode. I even created a new profile and tested it from there; same issue.

I've tried lots of things related to this (e.g. setting network.http.http3.enable to false), added the domain to the advanced tracking exception list, and I'm running out of ideas.

I can see traffic flowing to akamai but (it being https) I can't see what's inside the traffic. Could akamai be objecting to something in the content?

FWIW, I can login with Chrome on the same machine.

This topic appears to show up a few times, but none of the solutions work for me (e.g. they were using A/V or "it just worked"). The error I get is also different. This a pretty fresh install (migrating from Chrome so I'm currently re-logging into all my sites to ensure I can access everything I need.. and going through MFA hell heheheheh). Everything is mostly fine, except for Synchrony Bank. I go to login at https://auth.synchronybank.com/account/login, enter _any_ username or password (doesn't matter if I enter the right details or the wrong ones), and as soon as I click "sign in" I get an error page Looking in developer console, the error reason given is NS_ERROR_NET_INTERRUPT while trying to POST to auth.synchronybank.com. Every so often I get PR_IO_TIMEOUT_ERROR but over 90% of the time it's NET_INTERRUPT. This occurs also in private browsing and also in safe mode. I even created a new profile and tested it from there; same issue. I've tried lots of things related to this (e.g. setting network.http.http3.enable to false), added the domain to the advanced tracking exception list, and I'm running out of ideas. I can see traffic flowing to akamai but (it being https) I can't see what's inside the traffic. Could akamai be objecting to something in the content? FWIW, I can login with Chrome on the same machine.
Angefügte Screenshots

Geändert am von NoahSUMO

Alle Antworten (1)

more options

It could be Akamai interfering but overall its weird. I wonder if Synchrony is sniffing your useragent string and trying to block you with a random error just because you're using Firefox.

You could test this theory by installing a useragent switcher addon, choosing a UA from Chrome, Safari or any other browser to see if those allow you to login without any errors: https://addons.mozilla.org/en-US/firefox/addon/user-agent-string-switcher/

I wouldn't be surprised if they were simply not supporting Firefox because I had issues with their a site a few years ago. It was very sensitive and if you didn't login in a certain way, it would lock you for a few hours.

Other ideas I have are, do you use a VPN when logging into this site? Did you change your DNS? If DNS over HTTPS is enabled, turn it off. You can check at the bottom of this page: about:preferences#privacy

Install Firefox Nightly. Sometimes very strange issues like this are magically resolved on Nightly because it has many more new fixes that went into it. Download Nightly here: https://download.mozilla.org/?product=firefox-nightly-latest-ssl&os=linux&lang=en-US

Geändert am von NoahSUMO

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.