Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Lost Accounts

  • 1 Antwort
  • 0 haben dieses Problem
  • 3 Aufrufe
  • Letzte Antwort von david

joecag2
joecag2
more options

A few months ago something happened which didn't allow access to emails. It may have been after an update. I was forced to re-download, I put my info in and all I have now is current email messages and access. I lost years of saved emails, Folder, Address books and info from different email accounts that I had set up on Thunderbird. I've since been using my emails website to handle things Is it possible to recover my lost information? How do I do that? Thank you, Joe

A few months ago something happened which didn't allow access to emails. It may have been after an update. I was forced to re-download, I put my info in and all I have now is current email messages and access. I lost years of saved emails, Folder, Address books and info from different email accounts that I had set up on Thunderbird. I've since been using my emails website to handle things Is it possible to recover my lost information? How do I do that? Thank you, Joe

Alle Antworten (1)

david
david
  • Top 10 Contributor
more options

A possibility is that thunderbird could not locate the profile after update if there was any interference, such as from antivirus or VPN. If so, the old profile may still be there. to investigate, do this: - click help>troubleshootinginformation - scroll down to 'profile folder' and click 'open folder' - you are now in the profile in windows file explorer, click back one folder so you will be in the 'profiles' folder. - here, if there is another profile, it should be listed. An IMAP account would be in the imapmal folder and a POP account would be in the Mail folder - if it looks right, then, in thunderbird, do this: - click help>troubleshootinginformation - scroll down to 'profiles' and click 'about:profiles' - now, click the 'create profile' button - click next - now, enter a short name for the profile, such as, OLDPROFILE and then click the 'choose' button and locate and select the profile you want, then click finish and launch.

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.