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Firefox hangs when I try to log onto my bankaccounts

  • 3 Antworten
  • 0 haben dieses Problem
  • 4 Aufrufe
  • Letzte Antwort von user66338

AnonymousUser
AnonymousUser
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When works normalIy until I try to log onto any of my bank accounts. When i click onto thr logon button othing happens, and then Firfox doesn't respond anymore even if I try to go to other sites

This happened

Every time Firefox opened

30th May

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

When works normalIy until I try to log onto any of my bank accounts. When i click onto thr logon button othing happens, and then Firfox doesn't respond anymore even if I try to go to other sites == This happened == Every time Firefox opened == 30th May == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Alle Antworten (3)

user66338
user66338
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Hello Terry G,

please clear your cache and cookies, by following these steps:

  • Open the Tools menu at the top of the Firefox window, select Clear recent history
  • In the Clear recent history window, select Everything from the dropdown list.
  • Click the arrow next to Details once, then check Cache and Cookies.
  • Now, click the Clear now button to clear history.

Kind regards, Tobbi Firefox Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

AnonymousUser
AnonymousUser Fragesteller
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Hello Tobbi, Clearing cache and cookies did not fix the problem. Thanks for your suggestion

Hello cor-el, Thanks for your help. Disabling extensions fixed the problem. I had to disbale all Java Console extensions - I have now uninstalled them too. I wonder what functionality I have now lost in Firefox. I really appreciate this facility - thank you - very much appreciated