Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

updater seemed to fail. Firefox will not load any longer. Tried uninstalling, but cannot successfully download Firefox

  • 1 Antwort
  • 8 haben dieses Problem
  • Letzte Antwort von cor-el

ljschofer
ljschofer
more options

Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

Have used Firefox for several years. Latest update came automatically. First I got message that updater failed. Now Firefox refuses to load. I uninstalled and tried to download again. Still failure.

Alle Antworten (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.