Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

I am trying to download the new Firefox 4 and it says I have to close Firefox to continue, but it's not open...it won't download.

  • 2 Antworten
  • 10 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von JennRae77

ChristineLindblom
ChristineLindblom
more options

An alert came up when I opened Firefox this morning and told me there was a new version '4'. I tried to download it, but it keeps telling me that Firefox needs to be closed to continue. I have already closed it, so it starts the process over again and still tells me that Firefox needs to be closed, so it won't let me go through the download.

An alert came up when I opened Firefox this morning and told me there was a new version '4'. I tried to download it, but it keeps telling me that Firefox needs to be closed to continue. I have already closed it, so it starts the process over again and still tells me that Firefox needs to be closed, so it won't let me go through the download.

Alle Antworten (2)

JennRae77
JennRae77
more options

I have this same problem. Anyone found a solution yet?

JennRae77
JennRae77
more options

Ok after doing some research, I came up with a solution. I'm sure the original poster has already figured something out, as it was like three months ago, but I wanted to post this anyway, for someone else that may come across this same problem. I went into my task manager (control, alt, delete) and went into processes. Look for 'firefox.exe' If you see it, end the process. Then try and run the install again. This fixed it for me, hopefully it will help somene else too.