Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

I get no video. It just leaves a blank box.

  • 3 Antworten
  • 2 haben dieses Problem
  • 3 Aufrufe
  • Letzte Antwort von bsawin7

more options

I only see a blank white box so I can't run any video. It shows a picture for about 2 seconds then the blank box appears. I just downloaded firefox and it installed.

I only see a blank white box so I can't run any video. It shows a picture for about 2 seconds then the blank box appears. I just downloaded firefox and it installed.

Alle Antworten (3)

more options

Hi,

You can try to Disable one of the two Flash entries (preferably Shockwave Flash 11.4 r402) in Tools (Alt + T) > Add-ons > Plugins and check. You may also have to delete the pluginreg.dat file in the Firefox Profile Folder after exiting Firefox. To open the profile folder via Firefox: Help (Alt + H) > Troubleshooting Information > Show Folder.

Firefox Profile Folder & Files

Update Flash

Managing Flash

Add-ons

If problems persist, please try to fully uninstall, and then reinstall the latest Flash player after exiting Firefox.

Flash support

Adobe forums

Geändert am von dumdidadida

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

I need to talk to someone on how to fix this. Do you have a Telephone #?

Thanks...JIM