(OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.

(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

Please report back to us with crash ids.

Crash ID: bp-bfe14add-d48f-4bca-a1a0-6f50b2130221

Please update to version 19.0 as it is hard for us to troubleshoot on version 17. Thank You!

You can do a check for corrupted and duplicate fonts and other font issues:

• http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
• http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html