We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

hello disappea, what kind of sound card are you using? mozilla's developers are working on a fix for some models which crash on certain html5 audio contents, which should currently already be present in firefox nightly - for details you can also refer to bug #970147.

in addition to what was said there, you could try to disable sound "enhancements" in the windows speaker device properties as a temporary workaround...

Hi Edmeister,

I should say a few things.

Just tried downgrading to Firefox 26.0 and the problem was immediately solved. However Firefox upgraded itself to 27.0 again and problem came back as soon as upgraded.

Since I did a clean install there is only 2 crash reports. However I can generate more if it would be any help to you.

I couldn't figure out how to copy the whole crash report so I'm sending you the crash report links, hope it will work.

https://crash-stats.mozilla.com/report/index/e51d24d8-d4ed-4bd6-8b04-8a1692140225

https://crash-stats.mozilla.com/report/index/cc62fe54-fbaa-43a3-b163-0469f2140225

Thank you very much.

yes, that's the issue i've already suspected - for details please see my prior reply.

Dear Philipp,

Thank you! I am using Creative Soundblaster X-fi Titanium and disabling enhancements seems to have worked. Can enter vine.co without firefox crashing.

Thank you very very much!

I would like to add that I am having this exact same problem since upgrading to Fire Fox 27. I am using the Sound Blaster Titanium HD sound card. If I check the "Disable Sound Blaster Enhancement" box in my control panel then I no longer crash when opening certain videos. If I uncheck the box and try to open those same videos I instantly crash. This was not happening under FF 26.

I hope they find a fix since disabling a major feature of my sound card is not an option I plan to use for very long. I know Chrome does not have this problem. Thanks

@JohnD212, the fix is going to ship with the next firefox version 28 (due mid-march).

Great news! I can't wait as long as I know a fix is coming. Thanks!