Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Addon download pages trouble

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ humbz

humbz
humbz
more options

I am using Firefox 31 and every time I try to get an addon, the download icon is whited out and below it says in red "not compatible with Firefox 25". Curiously, when using FF mobile (desktop site requested) there is no such error. Some addons you can download anyway, but some (such as All The Tools) you can't. Restarting FF with my addons disabled didn't work. Any ideas?

I am using Firefox 31 and every time I try to get an addon, the download icon is whited out and below it says in red "not compatible with Firefox 25". Curiously, when using FF mobile (desktop site requested) there is no such error. Some addons you can download anyway, but some (such as All The Tools) you can't. Restarting FF with my addons disabled didn't work. Any ideas?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

This is the user agent of the browser you used to post here. Mozilla/5.0 (masking-agent; rv:25.0) Gecko/20100101 Firefox/25.0

It's telling websites that you are using Firefox 25.

dynamite
dynamite
more options

Looks like your user agent string is incorrect and is reporting Firefox version as 25.

Follow the steps given in this article (section Firefox is showing the wrong User Agent ) to reset the user agent value.

If that does not help, you might have a user.js file which is causing the problem. Follow the steps given in this article (section User.js file overriding preferences). Note that Windows hides some file extensions by default. The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You may want to check its contents with a plain text editor (like notepad) if you didn't create this file yourself.

humbz
humbz Biabia la
more options

Hi. The problem is solved. I did as Dynamite said and, sure enough, in about:config general.useragent.locale for some reason was set to Firefox 25. Right click, reset and restart Firefox did it all. Many thanks.