Firefox crashes
Fire Fox keeps crashing when I open new links. Sometimes they are videos. I've noticed this is happening both with Firefox and Google Chrome. Both are installed on my computer. It happens even if both are not open at the same time. I have opened FireFox is safe mode and it still crashes.
All Replies (5)
Your computer might be too slow. What are your computer specs?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
There are other things that need your attention.
Your System Details List shows multiple Flash plugins.
- Shockwave Flash 14.0 r0
- Shockwave Flash 11.6 r602
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
What type of info are you looking for? This has over 500GB memory and 4 GB of RAM with only .2GB used.
cor-el
here is the Report ID
bp-dc817174-0534-4b38-84bc-582362140820
Apparently I have a lot of plugins running. Honestly I don't know which ones need to stay and which ones need to go.
That is a problem with CovenantEyes (nmSvc.dll). You will have to disable or uninstall this program if it makes Firefox crash.