Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When opening Thunderbird, I am asked "Would you like a new e-mail address". Gandi.net. No matter which prompt I choose, it can't find my settings. Sent back.

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 7 views
  • Nuɖoɖo mlɔetɔ user01229325

more options

Thunderbird has been working fine. This morning when opening Thunderbird I am asked. "Would you like a new e-mail address. "Gandi.net" At the bottom are two prompts. "Skip this and use my existing e-mail" or "I think I will configure my account later" Prompt #1 asked for e-mail address and password. Prompt #2 sends you back to the beginning. When choosing Prompt #1 it can't find your settings for your e-mail account. There is a control panel Incoming, Outgoing and username. The other prompt is get a new account. It was working fine, and now I cannot access my e-mail. I tried dragging Thunderbird to the trash and reinstalling. Same issue.

Thunderbird has been working fine. This morning when opening Thunderbird I am asked. "Would you like a new e-mail address. "Gandi.net" At the bottom are two prompts. "Skip this and use my existing e-mail" or "I think I will configure my account later" Prompt #1 asked for e-mail address and password. Prompt #2 sends you back to the beginning. When choosing Prompt #1 it can't find your settings for your e-mail account. There is a control panel Incoming, Outgoing and username. The other prompt is get a new account. It was working fine, and now I cannot access my e-mail. I tried dragging Thunderbird to the trash and reinstalling. Same issue.

All Replies (1)

more options