Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I can no longer start thunderbird.

  • 1 ŋuɖoɖo
  • 10 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ Toad-Hall

neocortx
neocortx
more options

First, it asked to update; after the update, it said that the english language package was incompatible.

Since then, every time I start thunderbird, following error appears:

XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xul Line Number 37, Column 1:<window id="messengerWindow" ^ </p>

What can I do to fix this? I need to access my emails!

First, it asked to update; after the update, it said that the english language package was incompatible. Since then, every time I start thunderbird, following error appears: XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xul Line Number 37, Column 1:<window id="messengerWindow" ^ What can I do to fix this? I need to access my emails!

Ŋuɖoɖo si wotia

Clearly something has gone wrong with the update.

Control Panel > Programs and Features Select 'Mozilla Thunderbird and click on uninstall.

then download and install Thunderbird from the following link. Choose language and OS type. https://www.mozilla.org/en-US/thunderbird/all.html

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Ɖɔɖɔɖo si wotia

Clearly something has gone wrong with the update.

Control Panel > Programs and Features Select 'Mozilla Thunderbird and click on uninstall.

then download and install Thunderbird from the following link. Choose language and OS type. https://www.mozilla.org/en-US/thunderbird/all.html