Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can no longer print anything from a website when using FireFox. Have updated FF but no other programs added or changed. Get a message "save file as *.xps"

  • 2 ŋuɖoɖowo
  • 6 masɔmasɔ sia le wosi
  • 8 views
  • Nuɖoɖo mlɔetɔ the-edmeister

more options

When I try to print, I get a message to save file as *.xps file, but Mozilla stops responding when I try that. Can still print from other browsers.

When I try to print, I get a message to save file as *.xps file, but Mozilla stops responding when I try that. Can still print from other browsers.

Ŋuɖoɖo si wotia

Hello there, My name is Luke and i would be happy to assist you with this issue. The reason you are getting this is because your computer's default printer is set to Microsoft XPS Document Writer. If you go to your computer's printer settings and set your favourite printer as the default one this problem will be fixed. If there are any more questions please feel free to reply to me. Thank you! Luke

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

more options

Ɖɔɖɔɖo si wotia

Hello there, My name is Luke and i would be happy to assist you with this issue. The reason you are getting this is because your computer's default printer is set to Microsoft XPS Document Writer. If you go to your computer's printer settings and set your favourite printer as the default one this problem will be fixed. If there are any more questions please feel free to reply to me. Thank you! Luke

more options

Sounds like you just need to select the printer that you want to use. See this - https://support.mozilla.org/en-US/kb/how-print-websites