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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox not opening once I put it in my applications folder on Mac

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Mark Schmidt

rmoore1
rmoore1
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I recently updated my OS to yosemite and once I did Firefox started crashing and then would not open all together. I deleted it from the applications folder and downloaded the latest version. It will open from the installation window that tells me to drag and drop it into my applications folder but once its in the applications folder it will not. When I attempt to reopen it from the applications folder the screen blinks faintly and closes finder. I will note that even after adding it to the applications folder it will still open from the same installation window.

Heres what my system log is showing after an attempt to open firefox from applications folder in finder:

4/21/15 12:05:39.977 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1123]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash 4/21/15 12:05:40.555 PM garcon[1113]: host connection <NSXPCConnection: 0x608000102010> connection from pid 1109 invalidated 4/21/15 12:05:40.559 PM spindump[606]: Got xpc error message in libspindump client connection: Connection invalid 4/21/15 12:05:40.571 PM com.apple.xpc.launchd[1]: (com.apple.Finder[1109]) Service exited due to signal: Segmentation fault: 11 4/21/15 12:05:40.627 PM ReportCrash[1123]: Saved crash report for Finder[1109] version 10.10.4 (10.10.4) to /Users/rmoore/Library/Logs/DiagnosticReports/Finder_2015-04-21-120540_Randy-Moores-iMac.crash 4/21/15 12:05:40.803 PM Finder[1124]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89 4/21/15 12:05:40.809 PM pkd[492]: enabling pid=1124 for plug-in com.getdropbox.dropbox.garcon(1.10) 262F5B0B-F65A-427E-A758-5C1FE5D11F18 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 4/21/15 12:05:40.843 PM taskgated[104]: no application identifier provided, can't use provisioning profiles [pid=1127] 4/21/15 12:05:40.941 PM garcon[1127]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable 4/21/15 12:05:40.941 PM garcon[1127]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:41.054 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[1128]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook 4/21/15 12:05:41.304 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.405 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.505 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.606 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.610 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.614 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.618 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.622 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:42.226 PM garcon[1127]: Initialized badges. 4/21/15 12:05:42.226 PM garcon[1127]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501' 4/21/15 12:05:42.229 PM garcon[1127]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'. 4/21/15 12:05:42.229 PM garcon[1127]: Invalidating watch set. 4/21/15 12:05:42.232 PM garcon[1127]: Watch set is now: {( 

   file:///Users/rmoore/Dropbox/

)}. 4/21/15 12:05:42.760 PM Finder[1124]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc

I recently updated my OS to yosemite and once I did Firefox started crashing and then would not open all together. I deleted it from the applications folder and downloaded the latest version. It will open from the installation window that tells me to drag and drop it into my applications folder but once its in the applications folder it will not. When I attempt to reopen it from the applications folder the screen blinks faintly and closes finder. I will note that even after adding it to the applications folder it will still open from the same installation window. Heres what my system log is showing after an attempt to open firefox from applications folder in finder: 4/21/15 12:05:39.977 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1123]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash 4/21/15 12:05:40.555 PM garcon[1113]: host connection <NSXPCConnection: 0x608000102010> connection from pid 1109 invalidated 4/21/15 12:05:40.559 PM spindump[606]: Got xpc error message in libspindump client connection: Connection invalid 4/21/15 12:05:40.571 PM com.apple.xpc.launchd[1]: (com.apple.Finder[1109]) Service exited due to signal: Segmentation fault: 11 4/21/15 12:05:40.627 PM ReportCrash[1123]: Saved crash report for Finder[1109] version 10.10.4 (10.10.4) to /Users/rmoore/Library/Logs/DiagnosticReports/Finder_2015-04-21-120540_Randy-Moores-iMac.crash 4/21/15 12:05:40.803 PM Finder[1124]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89 4/21/15 12:05:40.809 PM pkd[492]: enabling pid=1124 for plug-in com.getdropbox.dropbox.garcon(1.10) 262F5B0B-F65A-427E-A758-5C1FE5D11F18 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 4/21/15 12:05:40.843 PM taskgated[104]: no application identifier provided, can't use provisioning profiles [pid=1127] 4/21/15 12:05:40.941 PM garcon[1127]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable 4/21/15 12:05:40.941 PM garcon[1127]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:40.000 PM kernel[0]: Sandbox: appleeventsd(52) deny mach-lookup com.apple.ocspd 4/21/15 12:05:41.054 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[1128]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook 4/21/15 12:05:41.304 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.405 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.505 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.606 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.610 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.614 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.618 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:41.622 PM sandboxd[329]: ([52]) appleeventsd(52) deny file-read-metadata /Library 4/21/15 12:05:42.226 PM garcon[1127]: Initialized badges. 4/21/15 12:05:42.226 PM garcon[1127]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501' 4/21/15 12:05:42.229 PM garcon[1127]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'. 4/21/15 12:05:42.229 PM garcon[1127]: Invalidating watch set. 4/21/15 12:05:42.232 PM garcon[1127]: Watch set is now: {( file:///Users/rmoore/Dropbox/ )}. 4/21/15 12:05:42.760 PM Finder[1124]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc

All Replies (1)

Mark Schmidt
Mark Schmidt
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.