Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 35 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

I can't open Firefox. When I try, I get the error message, "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: the application did not identify itself."

The ID of the last crash report, which was sent on 5-5-15, was bp-d94f2d7c-ba7f-4b4a-8eff-137bd2150505.

Thank you for your help!

I can't open Firefox. When I try, I get the error message, "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: the application did not identify itself." The ID of the last crash report, which was sent on 5-5-15, was bp-d94f2d7c-ba7f-4b4a-8eff-137bd2150505. Thank you for your help!

Ŋuɖoɖo si wotia

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.


The crash report is a hang in the Shockwave Flash plugin.

  • Firefox 37.0.2 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.


The crash report is a hang in the Shockwave Flash plugin.

  • Firefox 37.0.2 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

cor-el trɔe