Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

Crash ID: bp-ae2f0a62-0bf7-47ef-9f5d-501e82150523

Crash ID given and it is keep on crashing even after cleanly uninstalling and reinstalling ( tried all versions)
Crash ID: bp-ae2f0a62-0bf7-47ef-9f5d-501e82150523 Crash ID given and it is keep on crashing even after cleanly uninstalling and reinstalling ( tried all versions)

nicky.nikhil trɔe

All Replies (2)

more options

That is a problem with SpeedBit (sbfi32.dll), so you will have to disable this program for Firefox.

more options

The crash report flagged these;

SBFI32.DLL = AdWare.SBWatchman http://greatis.com/cleanvirus/adware/adware-sbwatchman-sbfi32-dll.htm

AcLayers.DLL = Windows Compatibility DLL

mswsock.dll = Microsoft

icudt52.dll = International Components for Unicode


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Also check for updates (Unicode)