Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I change my email account password? Please don't point to archived answers, they are inadequate and inaccurate

  • 2 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 23 views
  • Nuɖoɖo mlɔetɔ christ1

more options

Thanks for helping with this. I run Thunderbird on Linux and need to access my corp email account, which requires a password change every 90 days. I found this archived solution: https://support.mozilla.org/en-US/questions/1029452 It points to "how to delete email stored password in thunderbird: https://kb.wisc.edu/page.php?id=19006 But that info is for Windows, so it could use an update for Linux. I managed to delete my old password and restart Thunderbird. But T-bird did not connect, did not prompt me for a password, and failed silently. I checked and there is no stored password. I appreciate that these things are hard to fix (I'm a software dev), but t-bird does not function for me without being able to use my email password.

Thanks for helping with this. I run Thunderbird on Linux and need to access my corp email account, which requires a password change every 90 days. I found this archived solution: https://support.mozilla.org/en-US/questions/1029452 It points to "how to delete email stored password in thunderbird: https://kb.wisc.edu/page.php?id=19006 But that info is for Windows, so it could use an update for Linux. I managed to delete my old password and restart Thunderbird. But T-bird did not connect, did not prompt me for a password, and failed silently. I checked and there is no stored password. I appreciate that these things are hard to fix (I'm a software dev), but t-bird does not function for me without being able to use my email password.

Ŋuɖoɖo si wotia

don't point to archived answers, they are inadequate and inaccurate

The link you provided is neither inadequate nor inaccurate.

But that info is for Windows, so it could use an update for Linux.

That info is for both, Windows and Mac OS. The only real difference is the main menu. Windows: Tools - Options MacOS and Linux: Edit (Alt-E) - Preferences

But T-bird did not connect, did not prompt me for a password

If Thunderbird cannot conect to the server, it won't prompt you for a password. You'll first need to fix the connectivity issue.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

scottdangelo said

Thanks for helping with this. I run Thunderbird on Linux and need to access my corp email account, which requires a password change every 90 days. I found this archived solution: https://support.mozilla.org/en-US/questions/1029452 It points to "how to delete email stored password in thunderbird: https://kb.wisc.edu/page.php?id=19006 But that info is for Windows, so it could use an update for Linux. I managed to delete my old password and restart Thunderbird. But T-bird did not connect, did not prompt me for a password, and failed silently. I checked and there is no stored password. I appreciate that these things are hard to fix (I'm a software dev), but t-bird does not function for me without being able to use my email password.

BTW, this is Thunderbird 31.7.0 running on Ubuntu 14.10

more options

Ɖɔɖɔɖo si wotia

don't point to archived answers, they are inadequate and inaccurate

The link you provided is neither inadequate nor inaccurate.

But that info is for Windows, so it could use an update for Linux.

That info is for both, Windows and Mac OS. The only real difference is the main menu. Windows: Tools - Options MacOS and Linux: Edit (Alt-E) - Preferences

But T-bird did not connect, did not prompt me for a password

If Thunderbird cannot conect to the server, it won't prompt you for a password. You'll first need to fix the connectivity issue.